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Here are our most frequently asked questions.
Please feel free to get in touch with questions, comments, ideas or suggestions. We'd like to hear how schools use Active Maths resources: e-mail
admin@active-maths.co.uk or phone: 01943 431024.

Active Maths products in general

Problems and question: My password doesn't work.
I've forgotton my password.

Can I change my password?
Answer: All passwords are case-sensitive: password is not the same as Password or PASSWORD. Check your annual subscription hasn't run out. If you still have problems or you've forgotten your password or want to change your password please get in touch either by e-mail or phone: password@active-maths.co.uk or phone: 01943 431024

Question: Could you please send an Active Maths catalogue?
Answer: Everything we have to offer is on the website. All our resources can be tried out online so we don't produce a catalogue or a demo CD.
You will get at least 45 seconds to try out an activity before a password message appears on the screen. This is supposed to stop teachers using Active Maths resources in school without paying for them! You could click the refresh button on your browser to get another 45 seconds.

Questions: Please outline exactly what benefits you get when you buy the CD-Rom or password.
There is the option of purchasing a CD or having a password - what is the difference between the two?

Answer: All Active Maths products, apart from the Active Worksheets, are also available on CD. If you have the resources on CD then you don't have to rely on an internet connection and don't have to bother typing in passwords. The resources can be copied from the CD on to individual computers or networks. Any teacher in your school can use the resources on a CD.
If you buy a password then pupils can access the resources from home, for example they could do the Active Algebra investigations for homework. Teachers can try out Active Maths resources at home or in school before using them in the classroom. New resources are added to the Whiteboard Worksheets website on a regular basis so buying a password rather than a CD gives you access to the latest resource.

Question: Please could you tell me as to whether the CD can be used by more than one member of the department at any one time?
Answer: The resources can be copied from the CD on to individual computers or networks. Any teacher in your school can use the resources on a CD. The name of the school that has bought the CD and site licence will appear on an activity on the screen.

Question: If you buy the CDs do you still need to pay the annual subscription for a password as well?
No you don't.

Question: Did I read somewhere that the CDs were only suitable for Windows PCs? We have one PC and the rest are Macs running OSX. Your web site seems to work fine on the Macs.
Answer: At the moment we only sell CDs suitable for PCs. The Active Maths website probably looks better on a Mac than on a PC!


Active Worksheets

Questions: I must be missing something, I have bought a password which I received by email but I can't find a box to enter my password nor can I find a change button. Help!!
Answer: Please wait for a worksheet to load. If you have got a broadband connection then it will only take a second or two but if you are using a 56k modem it may take up to 20 seconds.

Question: I am not a teacher and I do not intend to print out the sheets for the entire class. I only require the usage of the worksheets for his personal usage can I buy a password?
Answer: Yes of course you can. Many parents have bought a password to enable them to print the Active Worksheets. A password can be bought using a credit card and only costs £15.00 (UK: plus VAT) for an annual subscription.


Whiteboard Worksheets

Question: If we subscribe to the Whiteboard Worksheets website do we still need to purchase the Whiteboard Worksheets CD and site licence or are they the same content?
New resources are added to the Whiteboard Worksheets website on a regular basis. The Whiteboard Worksheets CD contains the Whiteboard Worksheets website at the time of purchase. If you buy a Whiteboard Worksheets CD then you can copy the Whiteboard Worksheets from the CD on to your school network or individual computers.


Active Algebra

Question: I would like to get the Active Algebra games to play with my students online. What should I do next ?
Answer: Buy a password for only £30.00 (secondary annual subscription).



If you experience any technical problems or want any help or advice,
please contact technical support on 01943 431024, e-mail support@active-maths.co.uk

Active Maths Limited
registration no: 04713591
e-mail: admin@active-maths.co.uk
29 St James Road, Ilkley, West Yorkshire, LS29 9PY
tel: +44 (0) 1943 431024

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